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Infigo meetup Tirana – Big Data driven CRM analytics


INFIGO IS, with the support of The Albanian Association of Banks, is pleased to announce the organization of the Infigo meetup – Big Data driven CRM analytics workshop in Hotel Rogner in Tirana, on Thursday, 8th June 2017.

Join the 2 hours workshop that aims to explore ways to innovate your Customer Relationship Management approach by introducing real-time analytical tools in areas like customer value, customer campaigns or customer experience management.

The key speaker, Mr.Davor Marić, having 15 years of experience in the CRM field, will share with the workshop attendees his know-how of getting insight and knowledge about customers through big data technology, an innovation in CRM domain which gives to companies the ability to create competitive advantage in the market.

The target audience of this workshop are executives from commercial banks, Telecom Operators, Fin-Tech companies etc., focused on Customer Experience, Customer Relationship Management, Business Intelligence or Customer Analytics. The agenda of the conference is provided below:

10:45 - 11:00   Registration
11:00 - 11:10   Introduction
11:10 - 11:20   Overview of Data Analytics in the CRM Domain
11:20 - 11:50   Big Data Analytics in Splunk
11:50-12:40   Drill Down Sessions into Specific Use Cases
       a. Interconnection Fraud
       b. E-channel Analytics
       c. Churn Prediction
12:40 - 13:00   Open Q&A session and Wrap-up
13:00 - 14:00   Lunch break


Delegates are invited to attend free-of-charge. Seats are strictly limited and by invitation only.